Terms and Conditions

FMP Global (Fleet Management Partners)

Trading as FMP Global Manchester Chauffeurs

 

1. Definitions

  • “Company”, “we”, “us”, “our” means FMP Global, also known as Fleet Management Partners.
  • “Services” means chauffeur and transport services provided by the Company, including airport transfers, corporate chauffeur services, VIP transport, event transport, match day services, hotel transfers, wedding transport and private hire services.
  • “Vehicle” means any chauffeur driven vehicle supplied for a confirmed booking.
  • "Journey” means the agreed transfer between confirmed collection and destination locations.
  • “Luggage” means personal belongings transported within the vehicle.
  • “Client”, “you”, “your” means the individual or organisation making the booking and any passengers travelling under that booking.

All services are supplied subject to these Terms and Conditions.

 

2. Bookings and Confirmation

 

All bookings must be confirmed in writing via email or electronic confirmation.

 

The Client is responsible for providing accurate booking details including collection address, destination, flight information where applicable, passenger numbers and contact details.

 

The Company shall not be liable for delays, missed connections or additional charges resulting from incorrect or incomplete information supplied at the time of booking.

 

A booking is not confirmed until written confirmation has been issued by the Company.

 

3. Airport Transfers

 

Where flight details are provided, we will monitor scheduled arrival times.

 

The Company shall not be responsible for delays caused by airline schedule changes, immigration processes, baggage reclaim delays, customs clearance or airport operational matters beyond our reasonable control.

 

Additional waiting time beyond any agreed complimentary period will be chargeable.

 

4. Events, Sporting Fixtures and High Demand Services

 

For concerts, exhibitions, match days, award ceremonies, weddings and large scale public events, journey times may be affected by traffic congestion, road closures or security restrictions.

 

Whilst reasonable efforts will be made to plan accordingly, arrival times cannot be guaranteed where delays are outside our control. Clients are advised to allow sufficient travel time.

 

5. Corporate and VIP Services

 

For corporate, executive and VIP bookings, discretion and professionalism are provided at all times.

 

Clients must ensure that itinerary updates or schedule changes are communicated promptly. Additional waiting time or extended hire may incur supplementary charges.

 

6. Passenger Conduct

 

Passengers must behave in a lawful, respectful and safe manner at all times.

 

The Company reserves the right to terminate a journey without refund if any passenger:

• Is abusive, threatening or intoxicated

• Causes damage to the vehicle

• Endangers the chauffeur or other road users

• Engages in unlawful conduct

• Smokes or consumes prohibited substances inside the vehicle

 

The Client shall be liable for any cleaning, repair or damage costs arising from passenger misconduct.

 

7. Luggage

 

Passengers must ensure luggage quantities are suitable for the vehicle booked.

 

Oversized, excessive or specialist items must be declared at the time of booking.

 

All luggage is carried at the owner’s risk. The Company accepts no liability for fragile, valuable or perishable items.

 

8. Weddings and Private Occasions

 

For wedding and private event bookings, the Client is responsible for providing accurate timings, venue access details and scheduling requirements.

 

The Company shall not be liable for delays caused by third party suppliers, venue restrictions or traffic conditions beyond our control.

 

9. Cancellations and Amendments

 

Cancellation terms will be confirmed at the time of booking.

 

Unless otherwise agreed in writing:

• Cancellations within 24 hours of the scheduled journey may be charged in full.

• No-shows will be charged in full.

 

Amendments are subject to availability and may incur additional charges.

 

10. Lost Property

 

Passengers are responsible for ensuring all personal belongings are removed from the vehicle at the conclusion of the journey.

 

Whilst reasonable efforts will be made to recover lost items, FMP Global (Fleet Management Partners) accepts no liability for items left in vehicles. Recovered property may be retained for a reasonable period.

 

11. Subcontracting

 

The Company reserves the right to fulfil bookings using approved and fully insured subcontracted chauffeur partners where necessary.

 

12. Circumstances Beyond Our Control

 

The Company shall not be liable for delays, cancellations or failure to perform services caused by events beyond its reasonable control, including but not limited to severe weather, accidents, road closures, mechanical breakdowns, governmental restrictions, strikes or force majeure.

 

13. Limitation of Liability

 

The Company’s total liability shall not exceed the value of the booking in question.

 

The Company shall not be liable for indirect or consequential losses including missed flights, missed events, business interruption or financial loss.

 

14. Governing Law

 

These Terms and Conditions are governed by the laws of England and Wales.

 

Any disputes shall be subject to the exclusive jurisdiction of the English courts.